Introduction. The energy crisis in Ecuador, driven by high dependence on hydropower and climate variability, has affected residential dwellings, with power outages, higher costs, and lower quality of life. This situation requires an effective response in terms of public policies and household energy consumption habits. Objective. To characterize energy consumption in residential dwellings in the Andean region of Ecuador, through the implementation of surveys and electricity consumption measurements, to identify energy efficiency patterns and opportunities that contribute to the reduction of energy consumption and the mitigation of the current energy crisis. Methodology. Surveys of residential households in Cuenca. Data was analyzed exploratorily. The assumptions of normality were verified with the Shapiro-Wilk test and homogeneity of variance with the Levene test. Statistical tests, t-tests and ANOVA were applied. In addition, linear regression was used to analyze the association between variables and energy consumption. Finally, clustering was applied. Results. Energy consumption is not associated with the type of housing, sector, socioeconomic level, size, expenses, the number of people, bathrooms, and bedrooms. The energy consumption profile does not show clear patterns in relation to the factors analyzed. The appliance with the highest energy demand in homes is the refrigerator. Conclusion. In Cuenca's residential homes, the average energy consumption is 84.8 kWh, with a variability of 17.5 kWh. A higher average consumption can be seen in apartments and in homes with a medium socioeconomic level. There are no significant patterns related to the type of housing or the socioeconomic level; however, the high consumption of the refrigerator suggests an opportunity to implement energy efficiency measures. General Area of Study: Energy and Sustainability. Specific area of study: Energy consumption. Type of study: Original article.